top of page
What are the payment options?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
What is your return policy?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
Do you offer gift cards?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
What are the payment options?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
-
How do I register?We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
-
I forgot my password.If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.
-
I did not receive the activation email.Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, please contact our Customer Service to resolve this issue.
-
What is the difference between the billing address and the shipping address?The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
-
I cannot login to my account.Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by our system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem.
-
How do I know what size to choose?You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
-
An item added to my shopping bag was sold out.Don't worry! We are always restocking on our products. A notification will be sent to you when your item is back in stock!
-
Can I order by phone?Unfortunately, not yet, but we will add the feature soon!
-
How long can items be stored for in my shopping bag?The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
-
Can I cancel/make changes to the order I just placed?It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service. This will minimize the processing delay with your order due to the changes being made.
-
How can I use my coupons?When you proceed to checkout, you can add your your coupon code at the coupon code section.
-
What currencies can I pay?We accept several currencies. Kindly note different payment methods support different currencies when checking out.
-
Is my privacy and personal information secure on your site?We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
-
What kinds of payment are accepted?We accept the following forms of secure payment: 1. PayPal 2. Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) 3. Credit Card Directly
-
How much is the shipping cost?Greece: Free France and Italy: 15€ for orders below 50€ 5€ for orders above 50€
-
Do you ship to my country?We ship orders all over Greece, France and Italy. We will add more countries soon!
-
How can I track my order?As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
-
How long will it take to receive my order?It will take approximately 3 - 5 business days. Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
-
How do I return or exchange an item?Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided. We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Pearls and Diamonds is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Please note the following product return requirements: Merchandise must be returned within 7 days of receipt; Merchandise must have all tags, original packaging, accessories and embellishments fully intact; Gift cards and earrings merchandise may not be returned.
-
How much time do I need to get a refund?Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
bottom of page